The ASQ ISO 9000:2000 handbook / 
Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West, editors. 
 - Milwaukee, Wisc. :  ASQ Quality Press,  2002. 
 - xxi, 913 p. :  ill. ;  26 cm. +  1 CD-ROM (4 3/4 in.) 
<br/><br/> Includes bibliographical references and index.  Book is accompanied by 1 CD, entitled'The ASQ ISO 9000:2000 handbook' bearing the same call number and available at Bahagian Koleksi Media 
<br/><br/><label>ISBN: </label>0873895223 (hbk.)  RM482.40 
<br/><br/><label>LCCN: </label>2001-006465 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Total quality management.<br/>Quality control--Standards.