Morgan, Rebecca L. <br/><br/>
Calming upset customers / 
Rebecca L. Morgan 
 - Los Altos :  Crisp Pub.,  1989 
 - 65 p. ;  26 cm. 
<br/><br/><label>ISBN: </label>0931961653 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations