Measuring the effectiveness of the implementation of total quality management programmes in the Malaysian Public Service sector - Sharifah Latifah Syed A. Kadir (Bangi : Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia, 2001)
Thesis (Doctor of Philosophy) - University of Western Australia, 2001
References : p.202-212
Keywords: Total quality management -- Malaysia; Organizational change -- Malaysia; Public administration -- Malaysia; Quality control -- Malaysia