Harvard business review on customer relationship management 
 Customer relationship managemen 

 - Boston :  Harvard Business School Press,  2001 
 - vii, 192 p. :  ill. ;  21 cm. 
 - A Harvard business review paperback .
 - Harvard business review paperback series .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1578516994 (alk. paper)  RM80.20 
<br/><br/><label>LCCN: </label>2001-039850 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management