TY - BOOK AU - Arawati Agus TI - Total quality management practices in public listed manufacturing companies in Malaysia PY - 2000/// CY - Bangi PB - Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia KW - Total quality management KW - Malaysia KW - Manufacturing industries KW - Quality control N1 - Tesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2000; References : p. 246-267 ER -