TY  - BOOK
AU  - Antony,Jiju
AU  - Preece,David
TI  - Understanding, managing, and implementing quality: frameworks, techniques & cases 
SN  - 0415222710 (hc.)
PY  - 2001///
CY  - London
PB  - Routledge
KW  - Total quality management
KW  - Management
N1  - Includes bibliographical references and index
ER  -