TY  - BOOK
ED  - Perbadanan Produktiviti Negara
TI  - Benchmarking: the zairi benchmarking model 
SN  - 9832025044
PY  - 1998///
CY  - Petaling Jaya
PB  - Perbadanan Produktiviti Negara
N1  - A joint project between National Productivity Corporation, Malaysia and the European Centre for Quality Management, University of Bradford
ER  -