TY  - BOOK
AU  - Elgin,Suzette Haden
TI  - The gentle art of verbal self-defense at work
SN  - 0735200890 (pbk.)
PY  - 2000///
CY  - Paramus, N. J.
PB  - Prentice Hall Press
KW  - Verbal self-defense
KW  - Business communication
KW  - Psychological aspects
KW  - Success in business
N1  - Includes bibliographical references (p. 319-330) and index
ER  -