Elgin, Suzette Haden <br/><br/>
The gentle art of verbal self-defense at work / 
Suzette Haden Elgin 
 - [2nd ed.] 
 - Paramus, N. J. :  Prentice Hall Press,  2000 
 - xii, 340 p. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 319-330) and index 
<br/><br/><label>ISBN: </label>0735200890 (pbk.)  RM60.30 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Verbal self-defense<br/>Business communication--Psychological aspects<br/>Success in business