TY  - BOOK
AU  - Focazio,Martin T.
TI  - The e-factor: building a 24/7 customer-centric, electronic business for the Internet age 
SN  - 0814404898
PY  - 2001///
CY  - New York
PB  - AMACOM
KW  - Electronic commerce
N1  - Includes bibliographical references (p. 233-234) and index
ER  -