Focazio, Martin T.,  1965- <br/><br/>
The e-factor :  building a 24/7 customer-centric, electronic business for the Internet age / 
Martin T. Focazio 
 - New York :  AMACOM,  2001 
 - viii, 242 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 233-234) and index 
<br/><br/><label>ISBN: </label>0814404898  RM112.36 
<br/><br/><label>LCCN: </label>00-045117 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce