TY  - BOOK
AU  - Waite,Andrew J.
TI  - A practical guide to call center technology
SN  - 1578200946
PY  - 2001///
CY  - New York
PB  - CMP Books
KW  - Call centers
KW  - Management
KW  - Customer services
KW  - Communication systems
KW  - Telephon in business
KW  - Telephon systems
N1  - Includes Ready to use RFPs; Download the RFPs for free
ER  -