TY  - BOOK
AU  - Lundin,Stephen C.
AU  - Christensen,John
AU  - Paul,Harry
TI  - Fish! tales: real-life stories to help you transform your workplace and your life 
SN  - 0340824395 (pbk.)
PY  - 2002///
CY  - London
PB  - Hodder & Stoughton
KW  - Employee motivation
KW  - Customer services
ER  -