The art and science of competency models : pinpointing critical success factors in organizations - Lucia, Anntoinette D., 1951-; Lepsinger, Richard, 1948- (San Francisco, Calif. : Jossey-Bass, 1999)
The what, why, and how of competency models -- How competency models can enhance HRM systems -- Competency models, laying the groundwork -- Developing a competency model from scratch -- Finalizing and validating the competency model -- Integrating competency models into HRM systems -- Communicating purpose and gaining commitment
Includes bibliographical references (p. 183-184) and index
Keywords: Employees -- Rating of; Personnel management; Organizational effectiveness