Mediating effects of consumer trust, consumer commitment and customer satisfaction, in buyer-seller relationships: an investigation of auto service centers in Indonesia - Jasfar, Farida (Fort Lauderdale, Florida : Wayne Huizenga Graduate School of Business and Entrepreneurship, Nova Southeastern University, 2001)
AAT 3006655
Thesis (DBA) - Nova Southeastern University, 2001
Bibliography : p. 160-170
Keywords: Consumer behavior -- Indonesia; Consumer satisfaction -- Indonesia; Service stations -- Indonesia; Automobiles -- Indonesia -- Maintenance and repair