Mediating effects of consumer trust, consumer commitment and customer satisfaction, in buyer-seller relationships: an investigation of auto service centers in Indonesia /
by Farida Jasfar
- Fort Lauderdale, Florida : Wayne Huizenga Graduate School of Business and Entrepreneurship, Nova Southeastern University, 2001
- xi, 170 p. : ill. ; 22 cm.
AAT 3006655 Thesis (DBA) - Nova Southeastern University, 2001
Bibliography : p. 160-170
RM293.46
Consumer behavior--Indonesia Consumer satisfaction--Indonesia Service stations--Indonesia Automobiles--Maintenance and repair--Indonesia