Jasfar, Farida

Mediating effects of consumer trust, consumer commitment and customer satisfaction, in buyer-seller relationships: an investigation of auto service centers in Indonesia / by Farida Jasfar - Fort Lauderdale, Florida : Wayne Huizenga Graduate School of Business and Entrepreneurship, Nova Southeastern University, 2001 - xi, 170 p. : ill. ; 22 cm.

AAT 3006655 Thesis (DBA) - Nova Southeastern University, 2001

Bibliography : p. 160-170

RM293.46


Consumer behavior--Indonesia
Consumer satisfaction--Indonesia
Service stations--Indonesia
Automobiles--Maintenance and repair--Indonesia