TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Attner,Raymond F.
AU  - Allen,Gemmy
TI  - Management: meeting and exceeding customer expectations 
SN  - 0324027257 (alk. paper)
PY  - 2002///
CY  - Cincinnati, Ohio
PB  - South-Western
KW  - Management
N1  - Book is accompanied by one CD, entitled'Student resource CD-ROM to accompany: Management, meeting and exceeding customer expectations, 7th ed.' bearing the same call number and available at Bahagian Koleksi Media; Includes bibliographical references (p. 747-777) and index
ER  -