Plunkett, W. Richard <br/><br/>
Management :  meeting and exceeding customer expectations / 
Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen 
 - 7th ed. 
 - Cincinnati, Ohio :  South-Western  2002 
 - xxviii, 797 p. :  ill. (some col.) ;  26 cm. +  1 computer optical disc (4 3/4 in.) 
<br/><br/> Book is accompanied by one CD, entitled'Student resource CD-ROM to accompany: Management, meeting and exceeding customer expectations, 7th ed.' bearing the same call number and available at Bahagian Koleksi Media 
<br/><br/>Includes bibliographical references (p. 747-777) and index 
<br/><br/><label>ISBN: </label>0324027257 (alk. paper)  RM429.94 
<br/><br/><label>LCCN: </label>2001-034494 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management