TY  - BOOK
AU  - Albrecht,Karl
TI  - The Northbound train: finding the purpose, setting the direction, shaping the destiny of your organization 
SN  - 081440233X (pbk.)
PY  - 1994///
CY  - New York
PB  - AMACON
KW  - Organizational effectiveness
KW  - Strategic planning
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -