Albrecht, Karl,  1941- <br/><br/>
The Northbound train :  finding the purpose, setting the direction, shaping the destiny of your organization / 
Karl Albrecht. 
 - New York :  AMACON,  1994. 
 - x, 213 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>081440233X (pbk.)  hadiah 
<br/><br/><label>LCCN: </label>93-049388 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Strategic planning.<br/>Customer services.