Education and research for marketing and quality management in libraries = La formation et la recherche sur le marketing et la gestion de la qualite en bibliotheque : satellite meeting = Colloque satellite Quebec, August 14-16 Aout 2001 - Savard, Rejean, 1950-; International Federation of Library Associations and Institutions (Munchen : K.G. Saur, 2002)
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Keywords: Libraries -- Marketing; Libraries -- quality control