TY  - BOOK
AU  - Cortada,James W.
AU  - Woods,John A.
TI  - The quality yearbook 2001
SN  - 0071365060
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Total quality management
KW  - Quality assurance
N1  - Includes index
ER  -