The quality yearbook 2001 / 
[editors] : James W. Cortada, John A. Woods 
 - New York :  McGraw-Hill,  2001 
 - xiii, 807 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0071365060  RM359.80 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Quality assurance