Jackson, Michael <br/><br/>
Business process implementation:  building workflow systems / 
Michael Jackson and Graham Twaddle 
 - Harlow :  Addison-Wesley,  1997 
 - 238 p. :  ill. ;  24 cm 
<br/><br/><label>ISBN: </label>0201177684  RM156.34 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)