TY  - BOOK
AU  - Fruehling,Rosemary T.
AU  - Bouchard,Sharon
TI  - Business correspondence: essentials of communication 
SN  - 007022515X
PY  - 1986///
CY  - McGraw-Hill, New York
PB  - Gregg Division
KW  - Commercial correspondence
N1  - Bibliography : p. 189-202
ER  -