TY  - GEN
AU  - Pitcher,Fiona
TI  - Quality calls
PY  - 1991///
CY  - London
PB  - BBC Training Videos
KW  - Telephone etiquette
KW  - Telephone
N1  - Writer, Mark Burton, Steve Punt, Fiona Pitcher
N2  - The video looks at three Key Areas which need to be examined if the quality of telephone calls is to be improved, whether those calls are incoming or outgoing. Key area one: Quality Barriers, Key area two: Quality Basics, Key area three: Quality Builders
ER  -