TY  - BOOK
AU  - Owen,Tim
TI  - Success at the enquiry desk: successful enquiry answering-every time 
SN  - 1856044041
PY  - 2000///
CY  - London
PB  - Library Association Publishing
KW  - Reference services (Libraries)
KW  - United Kingdom
N1  - Includes index; Bibliography : p. 71-79
ER  -