Owen, Tim,  1948- <br/><br/>
Success at the enquiry desk :  successful enquiry answering-every time / 
Tim Owen 
 - 3rd ed. 
 - London :  Library Association Publishing,  2000 
 - xv, 87 p. ;  22 cm. 
 - The successful LIS professional .
<br/><br/> Includes index 
<br/><br/>Bibliography : p. 71-79 
<br/><br/><label>ISBN: </label>1856044041  RM76.21 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--United Kingdom