TY  - BOOK
AU  - Bergeron,Bryan P.
TI  - The eternal e-customer: how emotionally intelligent interfaces can create long-lasting customer relationships 
SN  - 007136479X
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Customer loyalty
KW  - Internet marketing
N1  - Includes bibliographical references (p. [235] ) and index
ER  -