Bergeron, Bryan P. <br/><br/>
The eternal e-customer :  how emotionally intelligent interfaces can create long-lasting customer relationships / 
Bryan P. Bergeron 
 - New York :  McGraw-Hill,  2001 
 - xxiv, 216 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. [235] ) and index 
<br/><br/><label>ISBN: </label>007136479X  RM112.36 
<br/><br/><label>LCCN: </label>00-057875 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Internet marketing