TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, and information technology 
SN  - 007231267X
PY  - 2001///
CY  - New York
PB  - McGraw-Hill, Inc
KW  - Service industries
KW  - Management
N1  - Book is accompanied by 1 CD, entitled'Student resource CD-ROM to accompany service management: operations, strategy, and information technology, third edition, James A. Fitzsimmons, Mona J. Fitzsimmons' bearing the same call number and available at Bahagian Koleksi Media; Includes bibliographical references and index
ER  -