Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 3rd ed. 
 - New York :  McGraw-Hill, Inc;  2001 
 - xxvi, 646 p. :  ill.;  26 cm. +  1 computer laser optical disc (4 3/4 in.) 
<br/><br/> Book is accompanied by 1 CD, entitled'Student resource CD-ROM to accompany service management: operations, strategy, and information technology, third edition, James A. Fitzsimmons, Mona J. Fitzsimmons' bearing the same call number and available at Bahagian Koleksi Media 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>007231267X  RM376.87 
<br/><br/><label>LCCN: </label>00-026733 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.