301 great customer service ideas :  from America's most innovative small companies / 
 Three hundred and one great customer service ideas :  from America's most innovative small companies 
introduction by Harvey Mackay ; edited by Nancy Artz 
 - Boston, Mass. :  Goldhirsh Group,  1997 
 - 351 p. ;  18 cm. 
<br/><br/><label>ISBN: </label>1880394332  RM47.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations