Low, Patrick Kim Cheng <br/><br/>
Strategic customer management :  enhancing customer retention and service recovery / 
Patrick Low Kim Cheng 
 - Singapore :  BusinesscrA F T Consultancy,  2000 
 - 150 p. :  ill. ;  21 cm. 
<br/><br/><label>ISBN: </label>9810419147  RM39.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations