Tschohl, John. <br/><br/>
e-Service :  speed, technology, and price built around service / 
 Speed, technology, and price built around service 
John Tschohl. 
 - Petaling Jaya :  Advantage Quest Publications,  2001 
 - xii, 199 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>9832349028  RM39.90 
<br/><br/><label>LCCN: </label>00-052922 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce.<br/>Customer services.