Seybold, Patricia B. <br/><br/>
The customer revolution :  how to thrive when customers are in control / 
Patricia B Seybold with Ronni T. Marshak and Jeffrey M. Lewis 
 - New York :  Crown Business,  2001 
 - xvii, 395 p. :  ill. ;  25 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0609607723  RM114.90 
<br/><br/><label>LCCN: </label>00-065929 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Strategy<br/>Branding