Spector, Robert <br/><br/>
The nordstrom way :  the inside story of America's #1 customer service company / 
Robert Spector and Patrick D. McCarthy 
 - 2nd ed. 
 - New York :  John Wiley & Sons,  2000 
 - 244 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>0471354864  RM80.12 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Nordstrom (firm)
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States<br/>Department stores--United States