TY  - BOOK
ED  - Institut Standard dan Penyelidikan Perindustrian Malaysia
TI  - Quality management and quality system elements: guidelines for services 
T2  - Malaysian standard
PY  - 1994///
CY  - Shah Alam, Selangor
PB  - Standards and Industrial Research Institute of Malaysia
KW  - Quality assurance
KW  - Standards
KW  - Malaysia
ER  -