TY  - BOOK
AU  - Endres,Al C.
ED  - Juran Institute
TI  - Implementing Juran's road map for quality leadership: benchmarks and results 
SN  - 0471296198
PY  - 2000///
CY  - New York
PB  - John Wiley & Sons
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -