Oakland, John S. <br/><br/>
Total quality management :  text with cases / 
John S. Oakland. 
 - 2nd ed. 
 - Oxford :  Butterworth-Heinemann,  2000. 
 - xii, 380 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [364]-371)  and index. 
<br/><br/><label>ISBN: </label>0750639520  RM116.72 
<br/><br/><label>LCCN: </label>00-266944 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.