TY  - BOOK
AU  - Amizawati Mohd. Amir
TI  - Total quality management: a quest for improvement 
PY  - 1994///
CY  - Bangi
PB  - Department of Accounting & Finance, University of Birmingham
KW  - Total quality management
N1  - Thesis (M. Sc.) - University of Birmingham, 1994; References : p. 55-59
ER  -