TY  - BOOK
AU  - Balachandran,S.
TI  - Customer-driven services management
SN  - 8170368421
PY  - 1999///
CY  - New Delhi
PB  - Response Books
KW  - Customer services
KW  - India
KW  - Management
N1  - Includes bibliographical references (p. [326]-327) and index
ER  -