Balachandran, S.,  1932- <br/><br/>
Customer-driven services management / 
S. Balachandran. 
 - New Delhi :  Response Books,  1999. 
 - 333 p. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. [326]-327) and index. 
<br/><br/><label>ISBN: </label>8170368421  RM21.18 
<br/><br/><label>LCCN: </label>99-037980 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.--India