TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management: text, cases, and readings 
SN  - 157444266X
PY  - 1999///
CY  - Boca Raton, Fla.
PB  - St. Lucie Press
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -