Ross, Joel E. <br/><br/>
Total quality management :  text, cases, and readings / 
Joel E. Ross ; with contributions by Susan Perry. 
 - 3rd ed. 
 - Boca Raton, Fla. :  St. Lucie Press,  1999. 
 - xv, 550 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>157444266X  RM160.60 
<br/><br/><label>LCCN: </label>99-462632 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.