TY  - BOOK
AU  - Townsend,Patrick L.
AU  - Gebhardt,Joan E.
TI  - Quality is everybody's business
SN  - 1574442848
PY  - 2000///
CY  - Boca Raton, Fla.
PB  - St. Lucie Press
KW  - Total quality management
KW  - Quality assurance
KW  - Management
N1  - Includes bibliographical references (p. [377]-379)
ER  -