TY  - BOOK
AU  - Gitlow,Howard S.
TI  - Quality management systems: a practical guide 
SN  - 1574442619
PY  - 2001///
CY  - Boca Raton, FL
PB  - St. Lucie Press
KW  - Total quality management
KW  - Small business
KW  - Management
KW  - Quality control
KW  - Standards
KW  - Organizational effectiveness
N1  - Koleksi am (n.3) - Salinan fotokopi; Includes bibliographical references and index; Buku bacaan asas fakulti
ER  -