TY  - BOOK
AU  - Kinnell,Margaret
AU  - Usherwood,Bob
AU  - Jones,Kathryn
TI  - Improving library and information services through self-assessment: a guide for senior managers and staff developers 
SN  - 1856043363
PY  - 1999///
CY  - London
PB  - Library Association Publishing
KW  - Libraries
KW  - Self-evaluation
KW  - Libarary administration
KW  - Total quality management
N1  - Bibliography: p. 163-174
ER  -