Kinnell, Margaret <br/><br/>
Improving library and information services through self-assessment :  a guide for senior managers and staff developers / 
Margaret Kinnell, Bob Usherwood, Kathryn Jones 
 - London :  Library Association Publishing,  1999 
 - vii, 180 p. :  ill. ;  24 cm. 
 - British Library research and innovation report ;  172 .
<br/><br/>Bibliography: p. 163-174 
<br/><br/><label>ISBN: </label>1856043363  RM223.88 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--Self-evaluation<br/>Libarary administration<br/>Total quality management