TY  - BOOK
AU  - Evans,James R.
AU  - Dean,James W.
TI  - Total quality: management, organization, and strategy 
SN  - 0324012764
PY  - 2000///
CY  - Australia
PB  - South-Western College Pub.
KW  - Total quality management
N1  - Dean's name appears first on the earlier edition; Includes bibliographical references and index
ER  -